Your questions answered: FAQs

Got a question? We’ve done our best to answer it below. If you can't find the answer to your question, please don't hesitate to contact us.

Can I move seats?
If you wish to move from your existing season card seat, please contact the box office.

Which credit cards are accepted by the club?
The club accepts payment by Visa, Mastercard and Switch. Unfortunately, we are unable to accept payment by Amex and Diners cards.

Can I pay for my season card with cash?
Cash payments are accepted, however, these must be done in person at the Stadium of Light ticket office. Please do not send cash payments by post.

What does my season card cover?
Your season card entitles you to attend all league home matches in the same seat but does not include cup or play-off games, or guarantee you the same seat for these matches. Please refer to our full Conditions of Issue.

How do I renew my season card online?
If you already have an online ticketing account with us, simply sign in using the link below and click on 'Season Cards' in the main menu.

>> Login to your ticketing account

Alternatively, if you are a season card holder but haven't yet registered for an online ticketing account click here and create your account with your existing customer number.

This will allow you to purchase your own season card.

How do I buy a season card online?
You must have an online ticketing account to buy a season card online.

If you have previously bought tickets with SAFC sign in to your ticketing account here alternatively, you can register for a ticketing account now.

Can I purchase more than one Season Card online?
To purchase more than one season card, an individual account must be registered for each additional fan.

Once registered, these additional fans can be linked to your account by selecting ‘My Network’ under ‘My Account’ and typing in their details.

This will then allow you to purchase all the required season cards at one time.

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If you need to make any changes to your season card or have any further questions, you can reach our team:

- By email at ticket.office@safc.com

- In person at the Stadium of Light ticket office:

Monday - Friday: 9am-5pm
Matchday Saturdays: 11am- kick off
Matchday Midweek: 12 noon - kick-off
Closed non-matchday Saturdays, Sundays and Bank Holidays

- By telephone on 0371 911 1973 (operating hours replicate the ticket office opening hours listed above)


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