On behalf of Ticketmaster UK, Sunderland AFC apologises to supporters for the inconvenience caused earlier today.
The latest phase of tickets for the Wear-Tyne derby were due to go on sale at 12 noon, but a scheduling error by Ticketmaster UK meant the sales process was delayed by two hours.
We are disappointed not to have been notified of this error earlier and appreciate the frustration this caused to our fans, including those who are travelling to Rotherham United today and planned to purchase before departing for the New York Stadium.
Ticketmaster UK are conducting an internal investigation to identify the factors that resulted in this delay and SAFC have been assured there will not be a reoccurrence in the future.