We are aware that some supporters have received a new Direct Debit mandate notification despite cancelling their 2020-21 season card.
This was due to a processing error that has now been addressed by club’s ticketing partner, Ticketmaster, and any supporters that have cancelled their 2020-21 season card will not be charged.
Supporters that have continued the renewal process will also receive a new advance notice from Ticketmaster shortly, detailing the payments due for the 2020-21 season. This is because the 2020-21 campaign will be the first season for which Ticketmaster, and not the club, will process Direct Debit payments.