When will I receive my tickets?

Ticketmaster began dispatching tickets from Friday 15 March. Fans should receive their tickets approximately seven to ten days before the date of the final (31 March)

Tickets will arrive until Tuesday 26 March, and anyone who has not received their ticket by then should contact the number above.

I’ve lost my tickets, what do I do?

Contact Ticketmaster customer services on 0333 003 5935. This line will be open from Wednesday 27 to Saturday 30 March between 9am and 5pm

I live abroad, will my tickets be posted to me?

Supporters with international addresses will have their tickets held for collection at Wembley Stadium, they will not be posted.

I moved house, and wrong address is on my customer file, can I change it so that my Wembley tickets will be posted to my new address?

The dispatch process has already commenced so unfortunately your address details cannot be updated in time for the delivery of your tickets.

If you cannot retrieve the tickets from your former address, then duplicate tickets will need to be issued. To do this, contact Ticketmaster customer services on 0333 003 5935. This line will be open from Wednesday 27 to Saturday 30 March between 9am and 5pm.

I bought a £10 junior ticket but was charged £28, how do I get a refund?

You will be refunded the price difference automatically by Ticketmaster.

I tried to buy a 17-21 concession but was only allowed to purchase an adult ticket, can I get a refund on the price difference?

Once your ticket arrives, please bring it to the SAFC ticket office and we will process your refund for you.


What’s the best way to get to Wembley?

Wembley Stadium is a public transport destination and is well catered for with public services, which is the recommended mode of transport to and from the stadium. Below is a list of transport options for supporters:  


London Underground: 

  • Wembley Park Tube – 5 mins walk from stadium (Metropolitan Line direct to Baker Street / Jubilee Line direct to Baker Street and Bond Street)
  • Wembley Central Tube – 15 mins walk from stadium (Bakerloo Line direct to Marylebone, Baker Street and Oxford Circus) London


Wembley Stadium Station – 5 mins walk from stadium (Chiltern Railways direct to London Marylebone) Please note some minor disruptions across the London Underground and Overground on matchday.

Please be sure to plan your journey in advance via https://tfl.gov.uk/plan-a-journey/  


For supporters wishing to drive there will be very limited spaces available at the stadium. If parking is required please book well in advance via Wembley Official Parking to guarantee your parking space. 

Blue badge parking is available to purchase via Wembley Official Parking.  

Segregated Car Parking: Sunderland Cars & Coaches in the Yellow Car Park, coaches in the Orange Car Park 

Please note that local road closures will be in place around the stadium on match day approximately 4 hours prior to kick off so plan travel accordingly.


Local buses to the Stadium include 18, 83, 92 and 224.  Please note that London buses no longer accept cash, therefore any supporters travelling by bus will need to pay for the fare using an Oyster card or contact less payment card. A single adult fare is £1.50.  

For London tube, road, bus and other services please visit www.tfl.gov.uk. Find train times and fares at http://www.nationalrail.co.uk/ or call 0871 200 4950.

What time does the Wembley ticket office open on matchday?

The Wembley ticket office will open at 10.30am for ticket collections

What time do the turnstiles open on matchday?

Stadium doors open at 12.30pm, kick off is 2.30pm.

Due to enhanced security searches in place for this match supporters are strongly advised to arrive at the stadium no later than 1 hour prior to kick-off.

How do I access the stadium?

Sunderland supporters will be based in the East end of the stadium with access via the following turnstiles:  

Level 1 – B / C / F / G
Level 2 – Level Two East
Level 5 – A / D / E

Can I bring a bag with me?

Wembley Stadium operates a restricted bag policy. Bags larger than an A4 piece of paper will not be permitted entry.

If you need to bring certain items or equipment for medical reasons, please visit https://help.wembleystadium.com/support/home before match day to request a medical exemption certificate which you will need to bring with you.  

Full Wembley Ground Regulations are available here: http://www.wembleystadium.com/plan-your-visit/stadium-guide/rules-and-regulations

Can I bring alcohol into the stadium?

No alcohol can be brought into the stadium. 

Full concessions will be available inside the stadium including alcohol to be purchased with the following management plan in place:  

  • No alcohol to be taken inside the bowl
  • 4 x drinks per person at time of service
  • All drinks will be fully decanted at service points and turnstiles
  • Challenge 25 will be in force. Please bring proof of ID to show you are over 18 in order to purchase alcohol

Where can I drink before the game?

There will be 2 x external fan zones for both sets of supporters open 10:00am – 1.30pm:  Sunderland Fan Zone – Arena Square (next to SSE Arena)

In addition, the following pubs have been allocated for Sunderland supporters

The Torch (reduced capacity) / Crock of Gold / Sports Bar Double 6 / Blue Check Café / Crystal Club (Silverspoon) / The Parish / The Wembley Tavern.

Can I bring a flag to the game?

Supporters may bring a flag/banner into the ground WITHOUT permission from Wembley Stadium if: 

  • The flag/banner is smaller than 250cm in size at the widest or longest point
  • It does not have an attached flag pole
  • In the case of an attached flag pole, it is made from wood and plastic only and is no longer than 1 metre in length and 1cm in diameter
  • There is no advertising or commercial message on the flag
  • It does not contain any abusive or defamatory message

Please note that flag poles made of metal are not permitted inside the stadium, no matter what size or length the flag / pole is.  If a supporter arrives at Wembley Stadium and their flag/banner does not come under the above points, and they have not gained permission from Wembley Stadium, the flag may be confiscated at the turnstiles and refused entry.  

Supporters will NEED permission from Wembley Stadium if any of the following applies:

  • Flag/banner is larger than 250cm in size at the widest or longest point.

Will there be people available to help with queries on the day?

Connectors are the dedicated team to ensure all guests to Wembley Stadium have a positive and memorable experience. They will be conveniently located throughout the venue and at Wembley Park station wearing bright yellow. This team are in place to provide support and knowledge to enhance the experience of all guests and ensure they can locate their seat, gate or transport hub.

If you need advice or assistance on event day, please locate a Connector.

I have walking difficulties; how can I get to the stadium?

Accessible shuttle There will be an accessible shuttle operating between Wembley Park Tube Station and Wembley Stadium that can be utilised by any high needs guests.

Wheelchair users, families with young children or anyone with difficulty walking long distances are encouraged to utilise this service.  The shuttle will be operational from 11:00am.

I have young children with me, are there wristbands available in case we are separated?

As a safeguarding service, Wembley Stadium provides ‘Young Visitor Wristbands’ to assist in the event of a lost child. To collect a young visitor wristband please visit your nearest information point. 

Can I leave the stadium and re-enter?

Should spectators leave the Stadium, they will not be allowed to re-enter, unless under exceptional circumstances such as on medical grounds.  Please seek the support of a safety steward if this situation arises



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