FOR THE LOVE OF LIVE: Join our Concert Team

Calling all Rocketmen and Galway Girls, a summer of music is coming to the Stadium of Light – and you can be part of it!

Global icons Sir Elton John and Ed Sheeran will take to the stage on Wearside in June 2022, presenting you with the perfect opportunity to join our team and experience the electricity.

With world-famous backing-tracks providing an incredible workplace backdrop, we are now recruiting for Stand Managers, Team Leaders, Kiosk Staff and Chefs to work on our venue concourses.

This is an exciting, fast paced environment on event days and you will provide an efficient, quality customer service to thousands of concert-goers.

Whilst working effectively as part of a team, the ideal candidates will be hands-on and thrive in a pressurised environment, with a passion for people and customer service.

Stand Managers

The ideal candidate will be an experienced events manager and responsibilities will include:

  • Managing a team of approximately 50 staff, across a number of kiosks
  • Accurate stock management
  • Staff training (on the job)
  • Knowledge of licensing laws, health and safety and food allergens
  • Ensuring compliance with health and hygiene legislation
  • Problem solving and complaint management
  • Attending management meetings and delivering team briefings

Team Leaders

The ideal candidate will be customer focused and have experience of leading a small team, whilst also possessing a good working knowledge of catering and food service. 

Responsibilities will include:

  • Ensuring that preparation, presentation and customer service are carried out to comply with company standards and fulfil customer requests 
  • Having a knowledge of licensing laws, health and safety and food allergens
  • Providing an efficient, caring and friendly service to customers in all areas of the catering department and deal with customer requests promptly
  • Ensuring club and statutory regulations of hygiene and safety are adhered to by all members of staff
  • Demonstrating a pleasant and polite manner with staff and customers, resolving complaints, and providing feedback to Stand Managers as required

Kiosk Staff

The ideal candidate will be enthusiastic to deliver a quality customer service in a fast-paced and pressurised event environment. Successful applicants must have excellent communication skills and be adaptable, with a willingness to learn.

Responsibilities will include:

  • Attention to detail and accuracy when serving customers and using the till system
  • Engaging with customers to upsell and maximise sales
  • Following rules and regulations regarding food allergens, food safety and refusing service
  • Maintain a clean and hygienic working environment
  • Completing stock replenishment as needed
  • Providing a food and drinks service in line with club service standards

Chefs

The ideal candidate will have effective communication skills and be dedicated with the ability to prepare high quality retail food in accordance with food health, safety and hygiene regulations and company standards.

Previous experience of working as a cook is required, with a sound knowledge of cooking methods and techniques. Food Safety Level 2 qualification is required. Please be advised that this role requires the ability to stand for extended periods of time.

Responsibilities will include:

  • Following instructions relating to the timely preparation of food orders, organising workstations and assisting other cooks as needed
  • Ensuring refrigerators and storerooms are kept clean and tidy
  • Having the ability to use various cooking techniques and methods to prepare meals that meet our customers’ expectations
  • Having the ability to handle multiple food orders without compromising on quality or service delivery
  • Ensuring food storage and temperature controls are recorded and carried out correctly
  • Maintaining hygiene and cleanliness of working areas and equipment in line with regulations
  • Efficiently resolving complaints and queries regarding customer orders
  • Working in a team to ensure quality service to meet club and customer expectations

Successful applicants will have a mature attitude, excellent communication skills and be IT literate.

Please note that all applicants must be 16 years of age or above.

If you are interested in applying based on the above information, please complete the application form and return by e mail to recruitment@safc.com.

If your application is successful, you will be contacted for an interview which will take place at the Stadium of Light on a date to be confirmed.

Please note, the position for which you are recruited may be subject to an Enhanced Disclosure and Barring (DBS) Check. All applicants must be able to verify that they are eligible for work in the UK.

EQUAL OPPORTUNITIES

Sunderland AFC is an equal opportunity employer. We are committed to a policy of treating all employees and job applicants equally. Our aim is that all colleagues should be able to work in an environment free from discrimination, harassment and bullying.

SAFEGUARDING CHILDREN & VULNERABLE ADULTS

Sunderland AFC recognise that the safeguarding and protection of children and vulnerable adults is of paramount importance within the organisation. Sunderland AFC owes a duty of care to safeguard all children and vulnerable adults involved in activities as organised by the football club. Sunderland AFC will ensure that safety and protection is given to all children and vulnerable adults involved in activities through adherence to the Safeguarding guidelines adopted by the Club.

Application form

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