For FAQs please click here

For customer support please email customerservices@performgroup.com or click here

System Requirements:

Windows 98, ME, 2000, XP SP1 or SP2 (whilst still in its development stage we do not guarantee that this site will function using Vista)

Internet Explorer 6 or Higher is required

Windows Media Player 9 or higher

A fast broadband connection (512kb or higher)

Any other configuration may not function properly.

Firewalls

If you have a Firewall (security hardware/software) or any other related security software running on your PC it may affect your access to the site. You should consult the manufacturer's manual or contact them directly regarding the package/hardware configuration.

Internet Connection

If you have an internet connection of greater than 256k such as broadband, but experience a lot of re-buffering when viewing the 256k stream, the problem is most likely to be caused by network congestion over your ISP connection. You can test out the current download bandwidth available to you using the following link

Although you may think your broadband is fast enough, your internet provider can throttle some IP addresses attempting to access streamed video content, and can slow down the bandwidth available to you

The results of these tests need to be over 400kbits/s in order to successfully stream the 256k videos, and please take into account fluctuations in local bandwidth. Please contact your Broadband provider directly to resolve these issues.