Frequently Asked Questions
Q: What is the dates of the events?
A: Coldplay - Thursday 7th June
A: Bruce Springsteen- Thursday 21st June 2012
A: Red Hot Chili Peppers - Sunday 24th June 2012
Q: Are there any other venues?
A: Coldplay will play the following UK venues in 2012: Emirates Stadium, Ricoh Arena, Etihad Stadium. Please visit the artist website or ticket agent sites for further info.
A: Bruce Springsteen has been announced to be performing at the following UK venues for 2012; Hard Rock Calling London Hyde Park, Etihad Stadium. Please visit the artist web site or ticket agent sites for further info
A: Red Hot Chili Peppers will play just one other UK venue for 2012 - Knebworth Park on 23rd June 2012. Please visit the artist website or ticket agent sites for further information.
Q: How much are the tickets?
A: Coldplay - Tickets are priced at £49.50 for general admission and £55/£65 for seated tickets
A: Bruce Springsteen- Tickets are priced from £55
A: Red hot Chili Peppers - Tickets are priced at £45 for general admission and seated tickets
Q: Is there a booking fee?
A: Yes, booking fees will apply on all tickets other than those that are purchased in person from the Stadium of Light ticket office with cash.
Q: Where can I buy tickets?
A: Coldplay
Stadium of Light:
A limited number of tickets* are available for in-person purchases only. Bookings cannot be taken via telephone. These are general admission tickets (standing/unreserved seating) and priced at £49.50. There is a limit of six per person and credit/debit card purchases are subject to a booking fee.
In the interests of safety any young person under the age of 14 must be accompanied by an adult and no children under the age of 5 are allowed.
*Purchasers will be issued with a voucher which must be redeemed for an actual concert ticket nearer the time of the show.
Other UK ticket outlets:
Online:
www.gigsandtours.com
www.ticketmaster.com.uk
www.ticketline.co.uk
www.ticketfactory.com
Tour credit card hotlines:
0844 854 1360
0844 847 2312
0844 888 9991
0844 581 9900
A: Bruce Springsteen
www.livenation.co.uk / www.ticketmaster.co.uk / www.seetickets.com / www.ticketline.co.uk
Telephone numbers to follow
A: Red Hot Chili Peppers
Stadium of Light:
These tickets are for in-person purchases only. Bookings cannot be taken via telephone. These are general admission tickets (standing/unreserved seating) and priced at £45. Credit/debit card purchases are subject to a booking fee.
Online:
www.kililive.com/rhcp
www.seetickets.com
www.ticketmaster.co.uk
www.gigsandtours.com
Credit card hotlines:
0844 871 8803
0871898 1601
Other useful numbers: Ticketmaster Customer Support Team: 08444 999 999 / See Tickets Customer services department: 0871 297 0777
Q: Are there any age restrictions?
A: In the interests of safety any young person under the age of 14 must be accompanied by an adult over 18 and no children under the age of 5 are permitted.
Q: Can I queue to buy tickets at the Stadium of Light before they go on sale?
A: Yes, this is permitted.
In the interests of public safety queuing at the Stadium of Light for Bruce Springsteen tickets will only be permitted from- 9am onwards on Friday 2nd December 2011.
SAFC will house those queuing inside the stadium concourses however fans are asked to be mindful of the severe weather conditions. No alcohol will be permitted inside the stadium and it is a strict no smoking venue.
Please note that Sunderland AFC does not allow any child or young person under the age of 15 to queue overnight unless they are accompanied by an adult. Our Stewarding staff may ask for proof of age and make contact with an appropriate adult to advise them that their child/young person has been asked to leave the Club grounds.
Fans are advised that they queue at their own risk and that Sunderland AFC is not liable for personal loss or injury. The club also reserves the right to refuse sale of a ticket to anybody deemed to be acting inappropriately.
Sunderland AFC is fully committed to the safeguarding and welfare of children and young people and expects all staff and visitors to the Club to share this commitment.
Q: How can I pay for tickets at the Stadium of Light ticket office?
A: Credit and debit cards (not amex) are accepted and are subject to a booking fee. Those who make cash purchases will not be charged a booking fee. Purchasers will be issued with a voucher which can be redeemed for an actual concert ticket nearer the time of the show.
Q: Can I buy a hospitality package for the concert?
A: Yes, full details are available here. Alternatively, call Sunderland AFC on 0871 911 1555 / 0871 911 1500 or email rhcp@safc.com / coldplay@safc.com / bspringsteen@safc.com
Q: What tickets are available to buy for the concert?
A: Fans have a choice of reserved seating, general admission including 8,000 unreserved seats or hospitality packages.
Q: Can I buy a reserved seating ticket from the Stadium of Light ticket office?
A: No, these must be purchased from one of the ticket agencies. Sunderland AFC has a limited number of general admission (unreserved seating) tickets available for in-person purchase only.
Q: If I purchase a ticket from the SAFC ticket office on the release days, when will I be able to exchange my voucher for my concert ticket?
A: The exchange facility will be available when the club receives tickets nearer the date and this will be communicated through the media and details will be posted on this web site when they are available.
Q: Who are the support acts for Coldplay / Bruce Springsteen / Red Hot Chilli Peppers?
A: Support acts are to be announced
Q: Where will the stage be within the stadium?
A: The stage for the concert will be built into the South stand facing North with the full pitch occupied by fans
SPECIAL REQUIREMENTS
Coldplay - contact See tickets for further information: www.seetickets.com
Bruce Springsteen - To be confirmed, info will follow
Red Hot Chili Peppers - call the Stadium of Light ticket office on 0191 551 5004 or email ticket.office@safc.com
Q: I am a wheelchair user and would like to attend. What should I do?
A: Call the venue ticket office on 0191 551 5004 or email ticket.office@safc.com
Wheelchair platform tickets will only be allocated to those who are attending the event in a wheelchair along with 1 helper ticket. A special entrance is provided where any validation will take place.
Q: What if I have a wheelchair platform ticket, where will I go?
A: Your ticket will have a defined entry point and there is a special viewing location to accommodate you and your needs. Entrance is via turnstile which will be defined on your ticket- entry point turnstile 62a
NOTE - Wheelchair platform tickets are only for wheelchair users only
Q: What if I am pregnant and have a general admission ticket, where will I go?
A: There are a limited amount of unreserved seats located within the general admission area, so it is advised that if you are pregnant that you purchase a seated ticket.
ADDITIONAL EVENT DAY INFORMATION
Q: What are the opening times of the Stadium on the day?
A: Timings for Coldplay are to be confirmed.
A:Timings for Bruce Springsteen are to be confirmed
Red Hot Chili Peppers
2pm - External courtyards
4pm - Stadium doors
11pm (approx) - close and depart
Q: Will there be parking available on the day of the concert at the Stadium for the public?
A: No, there will be no parking available in the areas in the immediate vicinity around the stadium as the roads will be closed around the stadium to ensure the area is safe for concert goers.
Parking will be available to wheelchair patrons only who present a valid wheelchair platform ticket and car park pass for the red car park (this pass will be included with your tickets). The location is in front of main west stand of stadium, near to turnstile 62A which is disabled entry point.
It is planned that there is park and walk; specific drop off points in and around the city near to the SoL and many other additional transports services to ensure everyone is accommodated - see transport section within the site.
Q: Will there be coach parking available at the stadium?
A: Yes, there is an area in the immediate area available for designated coach parking, permits for coaches must be purchased from the club in advance and are on a first come basis at £30 each.
Please call Sunderland AFC with credit card details on (0191) 551 5004 or by email - ticket.office@safc.com.
Q: Will there be car parking available in the city?
A: There are many car parks within the city, details to follow on this web site when they are confirmed, with Sat Nav addresses.
Public transport i.e.) Metro/Bus services are recommended where possible (services will be extended)
Coach parking is limited so prompt booking is advised to ensure all coaches can be accommodated.
Click here for further information.
Q: Can I smoke in the stadium?
A: No, the Stadium of Light is a NON smoking venue
Q: Will there be a guide to assist in finding the stadium, the correct entrance and how to find my seat/area?
A: Yes, there will be a credit card sized fold out map sent out with your tickets
Q: Will I be able to purchase food and drink in the stadium during the concert?
A: Yes, there will be a wide selection of alcoholic and non-alcoholic drinks, snacks and meal deals available at all bars and concessions within the stadium. There will also be on pitch dispense service for general admission patrons.
Q: Can I bring my own food and drinks into the Stadium?
A: No, food or drink can be brought into the stadium, searches will be applied at point of entry and guests will be asked to discard any food and drinks before entering.
Q: Will there be drinking water available?
A: Yes, there will be drinking water available on site.
Q: What if I have a general admission ticket, where do I sit/stand?
A: All general admission ticket holders will receive a wrist band on entry and will be directed to the inner stadium bowl (on pitch/standing area); there are unreserved seats also in this area on a first come first served basis.
Q: What if I have a ticket for hospitality area, what time will these areas close?
A: All hospitality areas will remain open late and will offer a range of food and drink offerings throughout in superb surroundings; we also have disco/party until late in selected areas for all hospitality guests
Q: Can I purchase official Coldplay / Bruce Springsteen / Red Hot Chili Peppers merchandise at the concert?
A: Yes, but only within the stadium in defined areas and at official outdoor locations, it is strongly recommended that you do not purchase merchandise from any non official traders as this is non-official merchandise and these people will be trading illegally.
Q: What if I or one of my guests feel unwell or have an accident?
A: There will be many stewards, first aid staff and support staff available to assist with any situations of this nature; the stadium also has first aid treatment rooms and direct links with Emergency services. Please find nearest steward if you require any assistance.
Q: What is Sunderland Live?
A: Sunderland Live is a programme of activities that are music related that will take place in the weeks prior and after the concert in 2012 to support the concert within the city. Further details of this program will be available on the official concert website.
Q: Will areas within the city be open late after the concert?
A: Yes, there are many bars, restaurants and night clubs which will remain open until late for concert goers to enjoy in the city centre of Sunderland. Details of offers from various venues will be made available on the website in due course.
For a full list of bars, restaurants and clubs with special concert timings and offers keep visiting the city guide page here, which will be updated on a regular basis
