Information on new ticket facility.
The club have recently trialled a 'print at home' ticket service for supporters.
Full details on the new service are available below.
PRINT AT HOME
We are currently trialing this method of ticket delivery to assist fans purchasing tickets on- line. We hope this will eliminate the need to collect your tickets from the collection point and to enter the Stadium as swiftly as possible
WHAT ARE PRINT AT HOME TICKETS
Print at home are tickets that you print yourself. Each ticket has a unique barcode which is scanned by our turnstile readers. If you have ordered multiple tickets you MUST print out each ticket as a unique barcode is on each sheet of A4 paper
HOW DOES PRINT AT HOME WORK
Print at home tickets are sent to you via an e-mail which will state ‘print e- ticket’
You MUST print out all the ticket(s) and bring them to the event
There is one page per ticket.
It is possible that the barcode is not displayed and you must then click the box where the bar code is located to download the image
You do not need to bring your confirmation receipt
HOW DO I PRINT TICKETS
Once you have placed your order, if print at home is operating for the match, the delivery method will default to e-ticket. (This can be changed to paper ticket from the drop down menu if required).
The tickets will be sent to you by e-mail to enable you to print them on your home printer
To print your tickets you will need a black ink or colour printer and plain white paper
Please ensure the barcode is displayed and if not click the area to download the image
As your ticket has to be scanned at the relevant entrance turnstile, it is important that your print at home ticket is readable and not printed on poor quality paper or a printer which is running low on ink. Please don’t try to consolidate multiple tickets onto one sheet of A4 or do anything to reduce the clarity of the barcode.
HOW DO I ENTER THE STADIUM
Simply fold the A4 sheet of paper where requested and present the barcode into the mouth of the reader, just as you would do with a standard paper ticket and the turnstile will release in the usual way for you to gain entry. If you do experience problems please contact an Admissions Steward who will assist you.
WHAT IF MY PRINT AT HOME TICKET IS UNREADABLE
When printing you tickets you should set your printer to the highest quality setting. If you do have a problem when printing you can reprint the ticket to ensure the barcode can be clearly read. Please ensure you destroy all other copies as the barcode is unique and will only allow one entry.
WHAT IF I AM UNABLE TO PRINT MY TICKETS?
Call the ticket office on 0871 911 1973 and we will arrange paper tickets for you to collect in the usual way.