Answers to frequently asked questions.
What is StubHub?
StubHub is the world's largest ticket marketplace, providing fans with a safe, convenient place to get tickets to the concerts, theatre and sporting events they want to see, and an easy way to sell their tickets when they can't go. Every order is covered by the StubHub FanProtect™ Guarantee. StubHub.co.uk launched in the United Kingdom in December 2011 and is the official ticket marketplace of Sunderland AFC.
Who can sell Sunderland AFC tickets on StubHub.co.uk?
Any current Sunderland AFC season ticket holder can sell tickets for Sunderland AFC home matches on StubHub.co.uk.
Customers who buy Sunderland AFC tickets on StubHub.co.uk but can no longer attend the match can also resell these same tickets – even if they’re not season ticket holders.
How do I list my Sunderland AFC tickets for sale on StubHub.co.uk?
Listing your extra tickets for sale on StubHub.co.uk is easy and StubHub will walk you through each step of the process. To get started, you'll just select the match – or matches – you're selling tickets for. Please have your club customer number handy, as you’ll need to enter it so StubHub can verify your ticket info with the club. Then, you’ll price your tickets and set up your payment and contact information.
If your tickets sell, StubHub will send your ticket info to the club so they can remove the match tickets from your season ticket card and issue paper tickets for the buyer to pick up at the stadium. StubHub will transfer the balance of your payment to your PayPal account 5 to 8 business days after the match takes place.
If your tickets don’t sell, they’ll remain on your season ticket card and you won’t incur any charges.
Note: If you want to resell Sunderland AFC tickets that you originally bought on StubHub.co.uk, you’ll need to go to ‘Orders’ in My Account and click the ‘Resell tickets’ link to start the listing process.
If you ever have a question or need help, please contact our customer service team.
What if I change my mind after I list my tickets?
If you change your mind and no longer wish to sell your tickets, you can remove your unsold listing at any time without incurring any charges.
How should I price my tickets?
When you list your tickets for sale on StubHub.co.uk, you are free to set your price and can adjust it any time before they sell. Sunderland AFC and StubHub will not dictate pricing for your tickets.
What are the fees for buying and selling tickets on StubHub UK?
You'll pay a 18% booking fee when you buy tickets on StubHub.co.uk. This includes delivery and VAT, where applicable.
There are no fees to list your tickets on StubHub.co.uk. If your tickets sell, StubHub will deduct a commission equal to 12% (which includes VAT, where applicable) out of the total ticket sale price and then pay you the balance.
How will buyers get the tickets I sell?
If your tickets sell, StubHub will send your ticket info to the club so they can remove the match tickets from your season card and issue paper tickets for the buyer to pick up at the stadium. The buyer will need to provide identification at the stadium so we can ensure that the right fan gets the right ticket.
How do I know who's buying my ticket?
When you sell your tickets on StubHub.co.uk, StubHub sends the buyer's information directly to Sunderland AFC. Before issuing the tickets, the club performs the same checks on StubHub.co.uk buyers as they do for any box office buyer.
In the very unlikely event that an unruly fan buys or uses your tickets, the club will not penalise you or cancel your season ticket account.
What if the match I’m selling for is postponed?
If you sell tickets on StubHub, you'll receive your full payment – even if the match is rescheduled. Since the club will remove the match tickets from your season ticket card and issue paper tickets for the buyer to pick up at the stadium, the tickets will no longer be yours to use.
If you sell tickets for a match that is then cancelled and not rescheduled, StubHub will refund the buyer. StubHub will recover this payment amount by charging your credit/debit card or by cancelling pending payments (for other tickets you've sold). For information about obtaining a refund of your purchase price, please contact the club.
How many Sunderland AFC tickets can I buy or sell?
You can buy or sell as many tickets to Sunderland AFC home matches as you want, except for the Newcastle United and Manchester United matches (for which only fans with a purchase history with the club may purchase tickets).
What about junior tickets and other ticket classes?
When you list a Sunderland ticket of any ticket class for sale on StubHub, it will automatically be converted to an adult ticket, so a supporter of any age can use it for entry. For example, if you list a junior ticket and it sells, the buyer will pick up an adult ticket at the Stadium of Light. If you’re listing a wheelchair ticket, please be sure to select ‘Wheelchair only’ on the ‘Enter your ticket details’ page.
When you buy a Sunderland ticket on StubHub, it will be for an adult ticket (unless ‘Wheelchair only’ is included in the seller comments of the listing).
Are there any guarantees for StubHub buyers and sellers?
StubHub back every order with their FanProtect™ Guarantee, so you can buy and sell Sunderland AFC tickets with confidence.
When you buy tickets on StubHub, they guarantee:
• You'll get the tickets you ordered in time for the event and they'll be valid for entry
• If any of the above does not occur, they will locate comparable replacement tickets or provide you with a refund
• You'll get a refund if your event is cancelled and not rescheduled
• Sellers will never contact you directly
When you sell tickets on StubHub, they guarantee:
• It's free to list your tickets
• You'll get paid for all sales you complete as promised in your listing
• You set your price and can adjust it any time before your tickets sell
• You don't have to worry about communicating with buyers - that's StubHub's job
How will I get Sunderland AFC tickets I buy on StubHub.co.uk?
You'll pick up your tickets at StubHub’s collection point, located at Black Cat House (opposite the stadium’s east stand) on the day of the match. Make sure you bring your photo ID and StubHub order number or receipt.
Do I need to be a season ticket holder to buy Sunderland AFC tickets on StubHub.co.uk?
No – anyone with a StubHub account can buy tickets to Sunderland AFC home matches on StubHub.co.uk (with the exception of the Newcastle United and Manchester United matches, for which only fans with a purchase history can purchase tickets). However, the club, along with law enforcement, has measures in place to ensure that unwelcome elements are kept away from the stadium. The club, at all times, retains the right to deny access to any ticket holder.
What if the match I’ve bought tickets for is postponed?
If a match is postponed or rescheduled, StubHub will send you an email with the new date and your tickets will be ready for you to pick up at the stadium on the new date.
For fixture updates, please check the club’s fixtures page and follow the club on Twitter and Facebook.
If you can’t attend the rescheduled match, you can always list your tickets on StubHub and give someone else a chance to buy them. But we understand that's not always possible. If you can't make the rescheduled date, you can contact StubHub to return your tickets for a credit towards a future purchase.
Can I resell Sunderland AFC tickets I buy on StubHub.co.uk?
Yes. As long as you originally purchased these tickets on StubHub.co.uk, you can list them for sale by going to ‘Orders’ in My Account and clicking the ‘Resell tickets’ link.
Will I be able to buy tickets to Sunderland AFC's away matches?
No, you’ll only be able to buy tickets to Sunderland AFC’s home matches on StubHub.co.uk. (with the exception of the Newcastle united & Manchetser United matches, for which only fans with a purchase history can purchase tickets).
Will the tickets be in the Sunderland AFC supporters' section?
Yes, the tickets you buy on StubHub.co.uk will always be in the Sunderland AFC supporters’ section.
I am a corporate season card holder with the club, can I resell my ticket?
No, at this time corporate season cards are excluded from the agreement.